Jaipur Metro Accessibility Guide

Jaipur Metro was built with accessibility as a design requirement, not an afterthought. Every station has elevators, tactile flooring, audio announcements, and at least one wheelchair-accessible toilet. This guide walks through exactly what's available, where it is, and how to use it - so you can plan your journey with confidence rather than guesswork.

Station Access: From the Street to the Platform

Every station entrance has a ramped approach alongside the steps. The ramp gradient meets standard accessibility requirements and can be navigated independently in a manual wheelchair. For electric wheelchairs or mobility scooters, the ramps handle the load without issue.

Once inside, the path to the elevator is marked with tactile yellow guiding strips on the floor. These strips run from the entrance to the ticket counter, from the ticket counter to the fare gates, and from the fare gates to the platform elevator. Follow the yellow strip and you won't need to ask anyone for directions.

Elevators at Every Station

All 11 stations have at least one elevator connecting street level to platform level. Elevator buttons are placed at wheelchair height. Audio announcements inside the elevator state which floor you're on. If an elevator is under maintenance, the station will have a sign at ground level and staff will manually assist you via the accessible route.

Fare Gates for Wheelchair Users

Each station has at least one wide fare gate - typically located at one end of the gate row. This gate accepts tokens, smart cards, and QR tickets the same way as standard gates. The opening width accommodates standard wheelchairs. Station staff at the gate area can manually open the gate if the wide gate has a queue or is temporarily occupied.

Boarding the Train: The Platform Gap

There is a small gap and step between the platform edge and the train floor. For manual wheelchair users, trained station staff provide a portable boarding ramp on request. Signal any platform staff member at least one minute before the train arrives - they keep the ramps ready at the platform ends. Electric wheelchairs with larger wheels may need staff assistance to navigate the gap.

Inside the Train: Priority Spaces and Seating

Each carriage has dedicated wheelchair spaces near the doors - two per carriage. These spaces have fold-down seats for companions and floor markings showing the wheelchair parking position. Priority seating (marked in blue) is available for senior citizens, pregnant women, and passengers with disabilities throughout the carriage. Passengers in non-priority seats are expected to give up their seat when asked.

Visual Impairment: Tactile Paths and Audio

The yellow tactile guiding strips run through every station. Raised dot patterns indicate stopping points (at lifts, ticket counters, gate positions, and platform edges). Directional strips have ridged lines you follow; dot clusters mean stop and check. Platform edge strips are a different texture - you'll feel the transition clearly underfoot with a white cane.

Audio announcements state the next train direction, train arrival, door opening side, and destination. These play at full volume on the platform. Inside the train, announcements cover the next station, interchange points, and the final destination.

Deaf and Hard-of-Hearing Passengers

Visual information boards display train status, next station, and fare gate status throughout the station. Inside trains, LED destination boards show the next station in real time. All important safety information is displayed in both Hindi and English text. Staff at help desks can communicate via written notes if verbal communication is difficult.

Getting Staff Assistance

At any staffed station, approach the help desk or customer service window and request mobility assistance. Station staff are trained to guide passengers with disabilities through the entry, boarding, and exit process. For pre-planned trips, JMRC encourages calling their helpline in advance so that staff at both origin and destination stations can be ready to assist.

Accessible Toilets

Accessible toilets are available at all stations. They're located on the concourse level (not the platform level) and are marked with the international wheelchair symbol. Toilets have grab rails, sufficient turning radius for wheelchairs, and height-appropriate fixtures.